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Explore Common Issues by Category

Dasher is used to deliver food, trays, and items between service points in restaurants, hotels, and similar indoor environments. It reduces manual trips for staff and keeps service movement consistent during peak hours.

Dasher works best in indoor spaces with defined pathways such as restaurants, cafes, hotels, and hospital corridors. Clean flooring, stable layouts, and minimal obstructions help maintain smooth navigation.

Basic training is recommended. Staff should know how to assign tables or destinations, manage trays, and respond to alerts on the screen to ensure uninterrupted service.

Check whether the Dasher has enough battery or is properly connected to the charging dock. If the battery is fully drained, allow it to charge for several minutes before attempting to power it on again.

Dasher may stop due to low battery, obstacle detection, or a system alert. Check the screen for messages, clear any blockage in its path, and ensure the battery level is sufficient before resuming.

Ensure the Dasher is properly aligned with the charging dock and check the display for charging status. The battery percentage should increase steadily during charging.

No. Battery replacement should only be handled by Kody Robots support or authorized technicians to ensure safety and proper system functioning.

Frequent trips, continuous usage during peak hours, or resistance in wheels can increase battery consumption. Check wheel condition and usage pattern, and request support if the issue continues.

Open network settings from the touchscreen, select the required Wi-Fi network, enter the password, and confirm. The connection status will appear on the screen once completed.

Dasher can perform basic delivery tasks using its internal system. Internet is required for updates, remote support, and certain advanced features.

Check signal strength in the service area, avoid placing routers behind walls or kitchen equipment, and ensure stable coverage across all routes.

Yes, but unstable connectivity may affect monitoring and updates. Core movement will continue, but performance is better with a stable network.

Yes, but network settings may require configuration. Coordinate with your IT team to allow proper communication.

Power on the Dasher, enter Manager Mode, create a map of the space, assign tables or destinations, and save routes before starting service.

Move the Dasher to a known location and use the relocation option from the system interface to reset its position.

Yes. Routes and destinations can be updated from the map editor and saved for future use.

Use virtual boundaries in the map settings to block access to restricted zones such as kitchens, staff-only areas, or obstacles.

A full reset should be done only with support guidance, as it removes maps and configurations required for operation.

Place the Dasher on the charging dock and ensure proper alignment of contact points. Charging will begin once the connection is stable.

Charging time depends on battery level and usage but typically takes a few hours for a full cycle.

Ensure the docking station is correctly positioned and free from obstacles. Check calibration and maintain a clear path for docking.

Install the dock in a clean, accessible area with enough space for the Dasher to align and dock without obstruction.

Yes, but it is recommended to charge during low-traffic periods to avoid interruptions in service flow.

Dasher uses LiDAR sensors, cameras, and obstacle detection systems to move safely and avoid collisions in indoor environments.

Dasher is designed to carry multiple trays within its defined load capacity. Avoid overloading to maintain balance and smooth movement.

All movement stops immediately. Release the button and restart the task from the interface to resume operation.

Clean trays and outer surfaces with a soft cloth and mild cleaning solution. Avoid water entering electronic components.

Dasher can navigate around people, but heavy crowding may slow movement. Maintaining clear pathways improves performance.

Access System Settings from the Dasher screen and open the Software Update section. When connected to Wi-Fi, Dasher checks for updates related to navigation, route management, and delivery control systems.

Updates apply to Dasher’s navigation system, tray handling logic, obstacle detection sensors, and user interface. These improvements help maintain smooth delivery routes and stable performance in service environments.

Place Dasher on the charging dock or ensure sufficient battery level. Confirm stable internet connection and ensure no delivery tasks are active before starting the update process.

The system may not function correctly until the update is completed. Restart the Dasher and retry the update. If the issue continues, contact support for proper recovery.

No. Dasher pauses all delivery operations during updates. Schedule updates during non-service hours to avoid interruptions in operations.

Odigo is used to display and move digital advertisements across malls, retail stores, airports, and events. It helps brands reach people directly on the floor instead of relying only on fixed screens.

Odigo performs best in high-footfall indoor environments such as shopping malls, exhibition halls, airports, and large retail spaces where continuous movement increases visibility.

Basic training is enough. Teams should know how to upload content, set routes, and monitor performance through the control interface.

Check the battery level and ensure the robot is properly connected to the charging dock. If the battery is fully drained, allow a few minutes of charging before attempting to power it on.

Low battery, obstacle detection, or system alerts can interrupt operation. Check the display for warnings and ensure the robot has a clear path and sufficient charge.

Ensure correct alignment with the dock and check the battery indicator on the screen. The battery percentage should increase steadily.

No. Battery replacement should only be handled by Kody Robots support or authorized technicians.

Continuous screen usage, brightness settings, and long operation hours increase power consumption. Adjust brightness if required and review usage cycles.

Content updates depend on a stable internet. Check Wi-Fi connection, confirm the upload was completed, and verify that the content is assigned to the correct schedule.

Yes, previously uploaded content will continue to play. However, new uploads, updates, and remote control features require internet connectivity.

Check signal strength across all zones where Odigo moves. Avoid dead zones near elevators, thick walls, or metal-heavy areas. Use additional routers if needed.

Crowded areas often have network congestion. Ensure your network can handle multiple devices and avoid interference from other systems.

Yes, with proper network setup, campaigns can be managed centrally, allowing updates, monitoring, and scheduling from a single control point.

Power on the robot, create a map of the area, define movement routes across high-traffic zones, and upload campaign content. Run a test cycle to ensure smooth movement and correct playback.

Select routes that pass through maximum footfall zones such as entrances, escalators, food courts, and waiting areas. Avoid dead zones where visibility is low.

Yes. Routes can be updated from the map editor. After changes, test the route once to ensure smooth navigation.

Use virtual boundaries to block restricted areas such as security zones, staff-only sections, or low-visibility spaces.

A full reset removes maps, routes, and content setup. Perform reset only when required and with proper backup or support guidance.

Charge during low-traffic hours or between campaign cycles to avoid loss of visibility during peak footfall.

Keep the docking station area clear and ensure correct calibration. The robot should approach the dock without obstruction.

Check for obstacles near the dock, confirm calibration, and ensure the route to the dock is clear.

Install in a low-traffic but accessible area so the robot can dock without interruption while staying ready for deployment.

Continuous operation is possible, but planned charging cycles improve performance and avoid sudden downtime.

Dual display screens, continuous movement, and controlled routes ensure repeated exposure, increasing visibility compared to static displays.

Clean screens regularly with a soft cloth, avoid scratches, and keep brightness optimized for visibility without excessive power usage.

Check for crowd density, route congestion, and obstacles. Adjust routes to maintain smoother movement.

Yes, it detects obstacles and adjusts movement. However, route planning should consider peak crowd flow.

Environmental layout, reflective surfaces, and route complexity can impact navigation. Proper mapping improves accuracy.

Open System Settings from the Odigo interface and go to the Software Update section. When connected to Wi-Fi, Odigo checks for updates related to navigation, display control, and content management systems.

Updates apply to Odigo’s navigation system, display playback control, content scheduling, and sensor response. These updates improve ad playback stability, route accuracy, and overall campaign performance.

Ensure Odigo is connected to the charging dock or has sufficient battery. Confirm stable internet connection and ensure no active campaign or movement task is running before starting the update.

Wait for the system to respond, then restart the robot if required and retry the update. If the issue continues, contact support to restore system functionality without affecting display or navigation.

No. Odigo pauses movement and display operations during updates. Schedule updates during non-operational hours to avoid interruption in campaign visibility.

Connect the auxiliary charging cable directly from the dock to the robot and allow it to charge for several minutes. A fully drained battery may take time to respond, so wait before attempting to restart.

Ensure the robot is correctly aligned with the charging dock and the contact points are properly connected. Confirm charging status through the battery indicator on the display and check if the percentage increases steadily.

No. Battery replacement requires proper handling and safety checks. Only Kody Robots support or authorized service technicians should perform battery replacement to avoid damage and maintain warranty coverage.

Connect the charging cable directly and allow the robot to charge for a few minutes before restarting. If the battery is fully drained, the system may take time to respond after receiving initial power.

Vulcan may stop due to low battery, water level issues, or obstacle detection. Check battery status, ensure tanks are properly filled or emptied, and confirm there are no obstructions in its path.

Check the display panel for system status and battery level. Ensure no error alerts are active and that all cleaning components are properly installed before starting a cleaning task.

Yes. If power is interrupted during operation, the cleaning cycle may stop mid-way. Restart the task after restoring power to ensure the entire area is cleaned properly.

Check the charging setup and battery condition. If the issue continues across multiple cycles, request a technical inspection to avoid interruptions during scheduled cleaning operations.

No. Vulcan can execute cleaning tasks based on stored maps and schedules. Internet is mainly required for monitoring, updates, and remote diagnostics.

Open network settings from the interface, select the required Wi-Fi network, enter credentials, and confirm. Check the connection status on the screen after setup.

Check internet connectivity and ensure the robot is within network range. Data syncing and updates require a stable connection to function correctly.

Cleaning will continue without interruption, but data syncing may pause. Once the connection is restored, the system resumes normal communication automatically.

Yes. Vulcan can be integrated into facility management systems for monitoring cleaning performance, schedules, and operational data across multiple units.

Start the Vulcan and open Manager Mode from the main screen. The system will guide you through mapping the space, setting routes or tasks, and saving the setup before running it in live conditions.

Go to System Settings inside Manager Mode and select reset. Keep in mind that a full reset removes all saved maps and configurations, so use it only when needed.

Yes. Open the map editor, select the start point, and update it based on your requirement. Save the changes before running the task again.

Not always. Smaller areas usually work fine without QR codes. For larger or complex layouts, QR markers can help improve accuracy and stability.

You can choose the role during login. Manager Mode gives access to setup and configuration, while the standard mode is used for daily operations.

Vulcan uses an automatic charging dock. Once the battery reaches a low threshold or the task is completed, the robot navigates back to the dock and connects through contact points to begin charging.Vulcan uses an automatic charging dock. Once the battery reaches a low threshold or the task is completed, the robot navigates back to the dock and connects through contact points to begin charging.

Guide the Vulcan robot to the charging station and align it properly so the contact points connect. Confirm charging has started by checking the battery indicator on the display.

Charging time depends on battery level and usage conditions, but a full charge cycle typically takes several hours. Avoid interrupting the process to ensure maximum battery performance.

Check alignment with the dock, ensure the power supply is active, and inspect contact points for dust or obstruction. Incorrect positioning or poor contact can prevent the charging process.

Monitor battery levels and schedule cleaning tasks accordingly. Allow the robot to complete its charging cycle between tasks so it can operate continuously without stopping mid-cleaning.

Vulcan includes LiDAR for navigation, cameras for depth sensing, ultrasonic sensors for obstacle detection, an emergency stop system, and cleaning components like brushes and squeegee assemblies.

The squeegee should be cleaned regularly to maintain cleaning quality. Wheels, brushes, and filters should be checked and cleaned weekly to avoid performance drops.

Yes, basic cleaning parts like pads, squeegee, and similar consumables can be replaced on site. For internal components or technical parts, support assistance is recommended.

Try rotating the button gently to release it. If it does not return to normal position, stop using the robot and contact support for further inspection.

Check the system screen for alerts or warnings. If any sensor is not working correctly, the robot will show an error message to help identify the issue.

From the Vulcan control screen, open System Settings and navigate to the Software Update section. When connected to Wi-Fi, the robot checks for updates related to navigation, sensor calibration, and cleaning system control.

Firmware updates apply to Vulcan’s navigation system, obstacle detection sensors, cleaning control logic, and system interface. These updates improve path accuracy, cleaning consistency, and overall operational stability during daily cleaning cycles.

Place the Vulcan robot on the charging dock or ensure sufficient battery level. Confirm stable internet connection and make sure no cleaning task is active before starting the firmware update process.

Do not restart immediately. Wait for the system to respond, then restart the robot if required. If the update does not complete, contact support to safely recover the system and avoid navigation or cleaning errors.

No. During firmware updates, Vulcan disables all cleaning operations. Always schedule updates outside active cleaning hours to avoid interruptions in scheduled cleaning tasks.

Popper combines movement, beverage serving, and brand display to attract attention and engage visitors directly. It turns passive audiences into active participants through sampling.

Popper performs best in exhibitions, mall activations, retail promotions, and event spaces where direct interaction increases product recall.

Teams should monitor beverage stock, ensure smooth movement routes, manage crowd interaction, and track battery levels during high engagement periods.

Check the charging connection and battery level. If fully drained, allow sufficient charging time before attempting to power on.

Low battery, uneven load distribution, or obstacle detection can stop movement. Check load balance and clear the path.

Check battery percentage on the screen and confirm that it increases during charging.

No. Battery replacement should only be done by authorized support. Plan charging cycles in advance.

Continuous movement, interaction, and high engagement levels increase power usage significantly.

Basic movement and serving will continue without the internet. However, the internet is required for updates, remote monitoring, and any real-time control from backend systems.

Check Wi-Fi connection first. If the connection drops, remote commands will not reach the robot. Ensure the network is stable across the entire event area.

Large events often have network congestion due to multiple devices. This can reduce signal stability. A dedicated network or stronger router placement improves performance.

Test the signal across all movement zones before the event. Avoid dead spots near stages, metal structures, or enclosed areas.

Yes, but you will not be able to push updates or monitor remotely. All control will need to be handled directly from the robot.

Map the venue, define movement paths through high-engagement zones, load beverages properly, and run a full test cycle to confirm smooth movement and serving.

Choose routes where people are moving but still have space to stop briefly. Avoid overcrowded or blocked areas where the robot cannot navigate properly.

Yes. Routes can be updated based on crowd movement. After updating, run a quick test to ensure the robot moves smoothly.

Use virtual boundaries in the map to block areas such as storage zones, staff-only sections, or tightly packed spaces.

Reset is only needed if the environment changes completely. Otherwise, updating routes and settings is usually enough.

Plan charging during low-engagement periods such as early setup hours or between sessions. Avoid charging during peak crowd time.

Ensure the docking station is not blocked, check alignment, and confirm that the robot has a clear approach path.

Place it in a low-traffic but accessible area so the robot can dock without interfering with visitor movement.

Continuous operation is possible for limited durations, but planned charging ensures stable performance throughout the event.

Monitor battery levels actively and send the robot for charging before it reaches critical levels.

Serving trays, wheels, and outer surfaces should be checked regularly to ensure smooth operation and safe interaction.

Clean trays and surfaces after each session using a safe cleaning solution to maintain hygiene and presentation.

Check load distribution across trays. Uneven weight can affect balance and movement.

Popper slows down, stops when needed, and resumes movement once the path is clear, ensuring safe interaction with visitors.

Crowd density, route planning, load balance, and battery management directly affect performance and engagement quality.

Open System Settings from the Popper interface and go to the Software Update section. When connected to the network, the system checks for updates related to movement control, serving interaction, and system stability.

Updates apply to Popper’s navigation system, interaction flow, serving control, and sensor response. These updates improve movement smoothness, engagement handling, and overall performance during events.

Ensure the robot has sufficient battery or is connected to the charger. Confirm stable internet connection and ensure no active engagement or serving task is running.

Wait for the system to stabilize, then restart the robot and retry the update. If the issue persists, contact support to restore the system safely.

No. Popper pauses all movement and serving operations during updates. Schedule updates outside event or engagement hours.

Medigo runs a guided screening workflow where multiple diagnostic tests are performed in sequence. Medigo captures health data, connects devices into one flow, and generates a consolidated digital report at the end of the session.

Medigo is designed for high-footfall environments such as hospitals, diagnostic centers, corporate setups, and public screening programs where structured and repeatable screening is required.

It removes fragmented screening processes by combining multiple tests into one system, ensuring consistent workflows, standardized data capture, and unified reporting.

Check the main power connection and confirm the system is receiving stable input. If the unit was inactive, allow it to initialize fully before use. If there is no response, inspect cables and verify the power source.

This can happen due to device disconnection, workflow interruption, or unstable power. Check the interface for alerts, ensure all connected devices are active, and restart the session if required.

Check the system interface to ensure all connected devices show active status and no errors are displayed. Start screening only when the workflow is fully ready and all modules are functioning correctly.

Yes. If interruption occurs during the process, data capture may be incomplete. Restart the screening session to ensure all parameters are recorded accurately and the final report reflects complete data.

Check the stability of the electrical supply and ensure proper connections. If interruptions continue across sessions, request technical inspection to prevent data loss and disruption during screening operations.

Report syncing requires stable internet connectivity. Check network status and ensure the system is connected before attempting to upload or share reports. Retry once the connection is restored.

Yes. Screening workflows operate locally and do not depend on the internet. However, report sharing, cloud storage, and remote access features require active network connectivity.

Medigo captures data through a structured workflow and processes it into standardized digital reports. The system ensures that all readings are recorded in sequence and stored consistently for each session.

Yes. Medigo can connect with digital systems to enable report access, centralized data management, and continuity across multiple screening sessions or locations.

Screening continues without interruption because the workflow runs locally. Data syncing and report sharing will resume automatically once the network connection is restored.

Install the unit, connect all diagnostic devices, configure the screening workflow, and run a test session. This ensures all devices are detected and the workflow operates correctly before starting live screenings.

Screening packages can be selected from the interface based on required tests. Each package defines the sequence of steps and devices used during the screening session.

Yes. Workflows can be configured based on deployment needs such as corporate health checks, hospital intake screening, or public health programs.

Check the connection, restart the device, and confirm it is properly integrated into the system. Do not proceed with screening until all required devices are active.

A full reset should only be performed with support guidance, as it removes workflows, device configurations, and stored data required for ongoing screening operations.

Medigo is connected directly to a power source instead of using a detachable charging cycle. Ensure the unit is properly plugged in and powered before starting any screening session.

Medigo does not follow a charge-and-use cycle like mobile robots. It should remain connected to power during operation so that screening workflows run without interruption.

Check the main power cable, socket connection, and ensure the switch is active. If the interface does not turn on, verify the input source before proceeding with any screening activity.

Yes, Medigo can be powered off when not in use. However, ensure it is properly connected and powered before starting the next screening session.

The system will not function, and screening cannot be performed. Always confirm stable connection before initiating any workflow to avoid interruption during active sessions.

Medigo supports multiple diagnostic tests such as vitals, ECG, blood markers, and respiratory assessments within a single structured workflow.

All connected devices operate within a guided sequence. The system ensures each step is completed before moving forward, maintaining consistency across all screenings.

Once all steps are completed, Medigo processes the collected data and generates a consolidated digital report automatically without manual intervention.

Yes. Reports are generated in digital format and can be shared instantly based on system configuration and connectivity.

Standardized workflows, device integration, and structured data capture ensure every screening follows the same process and produces consistent results.

Open System Settings on the Medigo interface and navigate to the Software Update section. When connected to the network, Medigo checks for updates related to screening workflows, device integration, and report processing systems.

Updates apply to Medigo’s screening workflow engine, connected diagnostic device integration, data processing logic, and reporting system. These updates improve screening accuracy, workflow consistency, and report generation reliability.

Ensure Medigo has a stable power connection and active internet access. Confirm no screening session is running and all devices are idle before initiating the update process.

Wait for the system to stabilize before restarting. Retry the update once the system is ready. If the issue continues, contact support to restore workflows and device connections safely.

No. Medigo pauses all screening workflows during updates. Always schedule updates outside active screening sessions to avoid data interruption or incomplete reports.

FRT-737 performs autonomous patrolling across defined zones while monitoring surroundings using cameras, sensors, and AI-based detection. It identifies suspicious activity, captures visual evidence, and sends alerts to control teams without requiring constant human presence.

FRT-737 is suited for large outdoor and semi-controlled environments such as airports, industrial zones, campuses, borders, and public infrastructure areas where continuous monitoring is required.

FRT-737 reduces manual patrol load, provides continuous surveillance coverage, and sends real-time alerts with location data. Security teams can monitor multiple zones without physically covering each area.

Check battery level and ensure the charging system is properly connected. If the battery is fully discharged, allow sufficient charging time before attempting to start. Also confirm that the emergency stop is not engaged.

The robot may stop due to low battery, obstacle detection, terrain limitations, or system alerts. Check the control interface for error messages and verify the patrol path conditions.

Check the charging indicator and battery level on the system interface. The percentage should increase steadily. If not, inspect the charging source and connections.

No. Battery systems are integrated and require controlled handling. Replacement should only be done by authorized technicians.

Continuous surveillance, high-speed movement, and harsh terrain conditions increase power usage. Monitor usage patterns and schedule charging cycles accordingly.

FRT-737 uses secure communication protocols to send live video feeds, alerts, and operational data to command centers for monitoring and response.

The robot continues patrol based on predefined routes. However, live monitoring and real-time alerts may be delayed until connection is restored.

Yes. FRT-737 is designed to integrate with command centers, databases, and monitoring systems for centralized control.

The system uses encrypted communication to ensure that surveillance data and alerts are transmitted securely.

Yes. Multiple units can be connected to a centralized system, allowing teams to monitor large areas from a single interface.

Define patrol zones and routes through the control system, assign checkpoints, and validate the path before starting live operation. This ensures accurate coverage and consistent patrol execution.

Pause the operation, move the robot to a known reference location, and reinitialize the route through the system interface to restore correct positioning.

Yes. Routes can be modified anytime to adjust coverage areas, add checkpoints, or respond to new security requirements.

Define restricted zones within the system so the robot avoids specific locations during patrol.

Full reset should be handled with support assistance to avoid losing integration settings and patrol configurations.

The robot uses a designated charging system. Ensure proper alignment and stable power connection while charging.

A complete charge cycle typically takes up to 4 hours depending on battery condition.

Verify the power source, check connection points, and ensure the robot is correctly positioned on the charger.

Install in secure areas where the robot can dock safely without interference from traffic or obstacles.

Plan charging cycles between patrol schedules and avoid running the robot until the battery reaches critical levels.

FRT-737 uses PTZ AI cameras, thermal imaging, LiDAR, and radar sensors to monitor surroundings and detect anomalies in real time.

The robot sends alerts with live video feed and location data to the control center, allowing immediate response.

Yes. It supports two-way communication and can issue warnings or instructions remotely.

FRT-737 is built with rugged components that handle different terrains, weather conditions, and environmental challenges.

Hydraulic braking, precise steering, and sensor-based obstacle detection ensure controlled and safe navigation.

Access System Settings from the FRT-737 control interface and open the Software Update section. When connected, the system checks for updates related to surveillance modules, navigation control, and AI detection systems.

Updates apply to surveillance systems, AI detection algorithms, navigation control, and communication modules. These updates improve threat detection accuracy, patrol performance, and system stability.

Ensure the robot is connected to the charging system or has sufficient battery. Confirm stable network connection and ensure no active patrol is running before starting the update.

Restart the system after ensuring stability and retry the update. If the issue continues, contact support to safely restore system functions and avoid surveillance gaps.

No. The robot pauses all patrol and monitoring functions during updates. Schedule updates during non-critical hours to avoid gaps in surveillance coverage.

Spilot is built for moving heavy loads across warehouses or facilities while maintaining stable navigation and controlled movement.

It performs best in structured indoor environments such as warehouses, factories, and logistics areas with defined routes and clear pathways.

Basic training is recommended. Once the setup is done, most daily operations can be handled easily through the system interface.

Connect the charger directly and allow a few minutes of charging before trying again. A fully drained battery may take time before responding.

Low battery, overload, or safety triggers can cause shutdown. Check battery level, load weight, and ensure no system warnings are active.

Check the charging indicator and monitor the battery percentage on the screen. It should increase steadily during charging.

No. Battery replacement should be handled by Kody Robots support to ensure safety and proper installation.

Continuous heavy load, high-speed usage, or wheel resistance can reduce runtime. Inspect movement components and request a battery check if needed.

Open network settings from the interface, select the required Wi-Fi network, enter credentials, and confirm the connection. Verify the connection status on the display after setup.

Spilot can perform navigation and task execution locally. The Internet is required for monitoring, updates, and remote diagnostics.

Check signal strength across the working area and ensure routers are positioned for consistent coverage. Avoid interference from metal racks or enclosed structures.

Yes. Core operations continue without interruption, but data syncing and remote access features will not be available until connectivity is restored.

Yes. Spilot can be integrated with warehouse or facility systems for monitoring tasks, tracking performance, and managing multiple robots from a single interface.

Power on the robot, access Manager Mode, create a map of the working area, define routes, and assign tasks. Run a test cycle to ensure navigation and movement are functioning correctly.

Move the robot to a known reference point such as the charging station and use the relocation option from the interface to reset its position.

Yes. Routes can be modified from the map editor. Save the updated configuration and test the path before running live operations.

A virtual boundary restricts Spilot from entering specific zones such as unsafe areas or restricted sections within the facility.

Basic reset options are available in system settings. For complete system reset, contact support to avoid loss of mapping and configuration data.

Spilot uses an automatic charging station. When battery level drops or tasks are completed, the robot returns to the dock and connects through charging contacts to begin the charging cycle.

Move Spilot to the charging station and align it properly so the contact plates connect. Confirm charging has started by checking the indicator light and battery percentage on the display.

Charging time depends on battery level and usage conditions. A full charging cycle typically takes several hours. Avoid interrupting the process to maintain battery health.

Check docking alignment, ensure the power supply is active, and inspect charging contacts for dust or obstruction. Poor contact or incorrect positioning can prevent charging.

Monitor battery levels during operations and allow Spilot to complete charging cycles between tasks. Avoid running the robot continuously until critical battery levels are reached.

Spilot includes LiDAR sensors, cameras, drive motors, control systems, and load-handling components. These systems work together to support navigation, obstacle detection, and stable movement of materials.

Inspect wheels, load platform, sensors, and outer body for dust, damage, or obstruction. Regular checks help maintain stable movement and prevent unexpected interruptions during tasks.

All movement stops immediately. To resume operation, release the emergency stop button and restart the assigned task from the control interface.

Basic external components can be inspected, but internal parts should only be handled by authorized technicians to ensure safety and system reliability.

Dust buildup, uneven load distribution, and poor floor conditions can impact performance. Regular maintenance and proper usage help maintain consistent operation.

Open System Settings from the Spilot interface and navigate to the Software Update section. When connected to the network, Spilot checks for updates related to navigation control, load handling logic, and safety systems.

Firmware updates apply to Spilot’s navigation system, load movement control, obstacle detection sensors, and safety mechanisms. These updates improve movement precision, load stability, and overall system reliability during operations.

Ensure the Spilot is connected to the charging source or has sufficient battery. Confirm stable network connection and make sure no active task is running before initiating the firmware update.

Wait for the system to respond before restarting. If required, reboot the robot and retry the update. If the issue continues, contact support to safely restore system functionality.

No. Spilot pauses all navigation and load handling tasks during firmware updates. Schedule updates during non-operational hours to avoid disruption.

Access Robot User Manuals and
Support & Maintenance Guides

Find detailed user manuals, setup instructions, and operating guides for each robot model to support daily usage and troubleshooting.

Dasher

AI-Powered Serving Robot

Odigo

AI-Powered Health Screening Robot

Vulcan

Heavy-Duty Cleaning Robot

Popper

Beverage Promotional Robot

Medigo

AI-Powered Health Screening Robot

FRT 737

AI-Powered Patrol Robot

Spilot

Autonomous Mobile Robot

User Manual Maintenance Guide

User Manual Maintenance Guide

User Manual Maintenance Guide

User Manual Maintenance Guide

User Manual

User Manual Maintenance Guide

Robot Warranty Coverage and Claim Process

Covered Under Warranty

Mechanical components such as motors, gears, and wheels
Electronics including PCB, CPU, and internal sensors
Display system and touch interface
Battery coverage for the first 6 months
Software updates and technical support

Not Covered / Warranty Exclusions

Accidental damage, drops, or improper usage
Exposure to water, fire, or extreme conditions
Unauthorized repairs, tampering, or modifications
Use of unapproved accessories or modifications
Battery performance after 6 months
Cosmetic wear such as scratches, dents, or external damage
Consumables such as tires, pads, and bumpers

Warranty Claim Process

Contact support via Email, Call, or WhatsApp
Share robot serial number, issue details, and photo or video proof
Receive a technical response within 48 business hours
On-site visit or service center support will be arranged

Need help right now? Contact our support team and get a quick resolution.

Phone : +91 93167 56367

Email : [email protected]

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Explore Common Issues by Category

What does Dasher handle in day-to-day operations?

Where does Dasher perform best?

Do staff need training before using Dasher?

Dasher is not turning on. What should I check first?

Why does Dasher stop in the middle of service?

How can I confirm that Dasher is charging correctly?

Can I replace the battery myself if required?

Why is Dasher’s battery draining faster than expected?

How do I connect Dasher to Wi-Fi?

Does Dasher need internet to operate?

What should I do if Dasher keeps disconnecting from Wi-Fi?

Can Dasher work in environments with weak network signals?

Can Dasher be connected to enterprise or restricted networks?

How do I set up Dasher for the first time?

What should I do if Dasher loses its route or position?

Can I change delivery routes after setup?

How do I restrict Dasher from entering certain areas?

Can I reset Dasher completely on my own?

How do I manually charge Dasher?

How long does it take to fully charge Dasher?

Dasher is not docking automatically. What should I check?

Where should the charging dock be installed?

Is it safe to charge Dasher during service hours?

What components help Dasher navigate?

How much weight can Dasher carry on its trays?

What happens if the emergency stop is pressed?

How should I clean Dasher after service?

Will crowded environments affect Dasher’s movement?

How do I check for firmware updates on the Dasher robot?

What components are updated in Dasher firmware updates?

What should I ensure before updating Dasher?

What happens if a Dasher firmware update is interrupted?

Can Dasher continue deliveries during firmware updates?

What is Odigo mainly used for?

Where does Odigo perform best?

Do I need technical knowledge to operate Odigo?

Odigo is not turning on. What should I check?

Why does Odigo stop while moving or displaying ads?

How can I confirm Odigo is charging properly?

Can I replace Odigo’s battery myself?

Why is the battery draining faster during campaigns?

Why is my content not updating on Odigo?

Can Odigo run ads without the internet?

How do I ensure stable connectivity across the entire route?

Why does Odigo disconnect in crowded areas?

Can Odigo be integrated with centralized campaign control?

How do I set up Odigo before launching a campaign?

How do I decide the best route for Odigo?

Can I change routes during a campaign?

How do I control where Odigo should not go?

What happens if I reset Odigo completely?

When should I charge Odigo during a campaign?

How do I ensure proper docking?

What should I do if Odigo fails to dock?

Where should the charging station be installed?

Can Odigo run continuously without breaks?

What makes Odigo effective for advertising?

How should I maintain the display quality?

What should I do if Odigo slows down frequently?

Can Odigo operate safely in crowded environments?

What affects Odigo’s movement accuracy?

How do I check for firmware updates on the Odigo robot?

What systems are updated in Odigo firmware updates?

What should I check before starting a firmware update on Odigo?

What should I do if the Odigo firmware update fails or stops?

Can Odigo continue running campaigns during firmware updates?

What should I do if Vulcan does not power on after long idle time?

How can I check if the battery is charging properly?

Can I replace Vulcan’s battery on my own?

Vulcan is not turning on after being idle. What should I check?

Why does Vulcan stop during a cleaning cycle?

How do I confirm Vulcan is powered and ready to operate?

Can power interruptions affect cleaning performance?

What should I do if Vulcan shows repeated power issues?

Does Vulcan require the internet to perform cleaning tasks?

How do I connect Vulcan to Wi-Fi?